Talking the same language

Social kitchen signAt Sodexo, we are committed to continual improvement and evolving our service to deliver experiences to students that meet their needs and wants.

Our understanding of student needs through the Sodexo University Lifestyle Survey gives us a strong foundation on which to build, but to truly tap in to changing trends and opinions, we have to talk the same language as our customers and provide an avenue for genuine two-way communication.
Social media is becoming an increasingly vital channel for us to engage with students and communicate with them in a peer-to-peer style that encourages trust. 
We appoint a student experience manager at each of our universities to actively engage with customers. We use Twitter and Facebook, for example, to promote great value offers, raise awareness of issues such as health and wellbeing, and to respond quickly to any criticism – constructive or otherwise – to further improve our service delivery.
Importantly, we don’t talk at our customers, we talk with them to develop communities and encourage involvement.

More services

Understanding needs

We conduct a University Lifestyle Survey which gives us a good understanding of our customers and enables us to evolve our services and make a meaningful difference to their lives.

Supporting the student experience

We employ experts that monitor the market to ensure what we offer is always on trend and adheres to our customers’ values and expectations in terms of quality of service.

Student Living by Sodexo

Offer-Student Living 
Student Living offers an extensive portfolio of facilities management services to optimise operational efficiency and quality.

University Lifestyle Survey

Brochurecover-UniversityLifestylesurveySodexo, in association with Times Higher Education, conducts a biennial survey to help identify and track trends in key-non-academic areas of university life experienced by students.  The survey provides us with a detailed analysis of the student experience.