Helpdesk

hospital operatorWe offer a dedicated Helpdesk service 24 hours a day, seven days a week, 365 days a year.

So, when a client contacts our helpdesk to report a problem or request a service, a call handler immediately logs it in the system.

We are quickly able to diagnose the scope of the job and allocate it to the appropriate supplier or on-site contact, as well as letting you know who’ll be coming and when the job should be completed.

Handling over 1,000,000 work orders a year, supporting thousands of properties from all over the UK, the team is on-hand at an time to deal with your call in the most professional manner.

Our team ensure that work orders are managed against agreed service levels and deal with suppliers on your behalf through to work order completion, allowing your team to focus on the job in hand.

Helpdesk services include:

  • Self Service

  • Inbound call handling

  • Outbound call handling

  • Email request service

Together with our expertly trained team of operators, technology forms a key element to the Helpdesk service, we use the very latest software and systems to provide you with a service that adds value to your operation through the date it creates.

More services

xxx

Find out about our reception services

We deliver a first class reception service focussing on regularly monitoring standards, training our staff thoroughly and making sure they are presentable, reliable, professional and helpful.

Find out about our grounds maintenance services

We provide grounds maintenance services that can enhance the presentation of your premises and strengthen your professional reputation, as well as add to the wellbeing of your employees.

Find out about our security services

Our security services offer you the assurance of the highest standards and quality thanks to our involvement in the Security Industry Authority (SIA) Approved Contractor Scheme (ACS).

Find out about our cleaning services

We recognise cleaning as a science and a professional service, which is crucial in maintaining a hygienic and safe working environment for you, your employees and your visitors.

Contact us

icon-phone353 (1)2833654

icon-envelopeSales enquiries

Skilled and experienced helpdesk

Brochurecover-HelpdeskOur skilled and experienced Helpdesk forms the foundation of knowledge and insight for your business.