Customer Service Standards

Everything we do is underpinned by a deep understanding of the market and customers. We design and run market research and voice of the customer programmes, ensuring your customers are being heard.  We act on insight and feedback, striving for continuous improvement, and we invest in technology and systems that allow us to make informed decisions and improve processes. We will constantly raise the bar improving customer experience and clearly demonstrate how we continue to innovate. It helps us fulfil our commitments, exceed expectations and put customer needs at the centre of what we do. At every customer touch point we will give you confidence that we are better than our competitors at enhancing your business and personal reputation.

Sodexo in the UK has corporate-wide ISO certification for health and safety, and environmental and quality management, which is a reflection of our commitment to delivering services to our clients and customers in the right way. It’s integral to our company values.