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Our Public Service Pledge

Our Public Service Pledge

In 2018 we published our second Public Service Pledge which demonstrates that we continue to invest in our people, communities and the customers we serve. We operate efficiently and invest profits into sustainable practices and innovation to help enhance the quality of private and public service delivery.

An ethical manifesto

We have firm ethical values, but, without actions, principles are only aspirations. 


Our pledge identifies key public service areas and initiatives which we promise to commit to, measure and report on annually and meets with the principles of the Public Services (Social Value) Act 2012.

View the pledge
Public Service Pledge front cover

Delivering social value

Rebuilding public trust in outsourcing public services has never been more important. Providing positive outcomes and delivering quality of life for our consumers and local communities and our people is part of our DNA.


We are committed to meeting society’s expectation of public services that work better.

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