In between purely clinical activities, hospital patients spend much of their time just waiting for something to happen. The time that Sodexo team members spend cleaning and maintaining hospital rooms are an opportunity for patients to escape from their solitude through conversation.
Sodexo understands this need and adds a human relations dimension to the professional role of cleaning teams. To that end, we have developed a CARES training program for our employees as well as hospital-managed staff that has a measured impact on patient satisfaction. Patients are at the heart of what we do, and the CARES program maintains this focus. Sodexo CARES Training helps staff develop an awareness and understanding of patient needs. The training develops insight and guidance about our behaviours and how we may impact the patient’s stay at the hospital.
At Abbotsford Regional Hospital and Cancer Centre, CARES Training is provided to all managers and staff across all service lines. The program produces very positive effects in the hospitals we serve, both for the patients and for our employees.