Accelerating innovation through chance interactions
Cross-working is encouraging employees to interact with a wide range of people across an organization to spark innovation — which is the drumbeat of relentless change that’s become a hallmark of 21st-century work and life: new products, new processes, new services, new ways of organizing and new ways of thinking.
It’s not enough for employers to create conditions for random interactions and hope that innovation will spontaneously occur. They must foster the mindset and skills that make fruitful cross-pollination more likely: curiosity for unfamiliar ideas from other people, listening skills to hear them out, lateral thinking to play with those ideas and the belief that anybody can be an agent of innovation.
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About the 2017 Global Workplace Trends
Every year, Sodexo looks at the main factors affecting the world’s workers and employers now — and in the future. These trends resonate across the spectrum of employee experience and can serve as a useful tool for employers navigating a landscape that is ever evolving.