Why day one matters: Mobilising critical FM services in healthcare

When a new facilities management provider takes over service delivery in a healthcare environment, there is no grace period. Patient meals have to be compliant and nutritious, wards cleaned to national standards and portering services must maintain patient flow from the first hour of day one. In the NHS, these services are not peripheral, they are fundamental to safe, effective clinical care and outstanding patient experience. Getting mobilisation right first time is therefore not optional — it is critical.

To bring this to life, we have captured a series of short video case studies that chart the transformative partnership between Sodexo and East Suffolk and North Essex NHS Foundation Trust (ESNEFT). 

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