Delivering service efficiency in healthcare through AI and automation.

Operating in 12 countries globally, ICEGEN specialises in automation solutions designed specifically for healthcare environments. Through its partnership with ICEGEN, Sodexo helps healthcare providers embrace smarter, data-driven ways of working that improve both operational efficiency and patient outcomes.

Anand explains how healthcare providers are increasingly using AI tools to:

• Improve patient flow and reduce delays
• Optimise staffing, rostering and scheduling
• Support faster decision-making through real-time data
• Deliver more personalised patient experiences
• Enhance visibility across hospital operations.

As Anand describes, data has become the ‘secret sauce’ for hospitals, helping organisations move beyond understanding what is happening now to predicting what could happen next.

Looking ahead, Anand believes hospitals will increasingly adopt AI-powered assistants and chatbots to support non-clinical patient needs.

One example is Dial 50, an AI-enabled virtual assistant platform designed to help patients communicate their needs more easily during their stay. 

Features of the platform include: 

• Multilingual virtual assistant support
• Real-time handling of non-clinical patient requests
• Appointment scheduling assistance
• Integration with hospital systems and nursing teams
• Fall detection and emergency alerts.

Anand explains how solutions such as Dial 50 can help patients feel heard, supported and reassured, particularly during stressful inpatient experiences.

Collaboration between Sodexo and ICEGEN demonstrates how AI-powered automation, predictive analytics and virtual assistants can support service efficiency while enhancing care experiences for patients. 

Discover more in our Expert Series video as Anand Sarana explores how technology is transforming healthcare delivery and helping hospitals build more resilient, efficient and future-ready healthcare systems.