health-care-front-of-house

Front of House Services in Healthcare

The best possible non-clinical care, so patients receive a warm welcome to start patient experience.

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Front of House services we provide 

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    Welcome Hosts 

    Our handpicked welcome hosts provide a warm welcome to visitors and patients, easing concerns and guiding them to their destination. 
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    Security

    We provide professionally managed safe and secure environments for all patients, visitors and staff. Our expertise has been developed through decades of experience managing and delivering security services in challenging environments.
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    Reception Desk 

    Our reception team is the initial point of face-to-face contact. We provide a welcoming, informative, polite and proactive service. Great importance is placed on the role of the reception desk in promoting the image of the hospital.
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    Switchboard Services 

    We will handle your calls and schedule routine as well as reactive work. Our healthcare professionals understand that speaking to patients by telephone requires sensitivity to resolve queries efficiently and stress free.
Client testimonial

It’s not just the impact Sodexo have on our colleagues, but on our patients too. Sodexo people have a real focus on customer service and are really caring. 

Bridget O’Kelly,Chief People Officer, Buckinghamshire Healthcare NHS Trust 

Benefits of working with Sodexo front of house team

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    Outstanding Patient Experience 

    Added to their medical treatment, the front of house experience contributes hugely to a patient’s overall impression of their visit.  
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    Positive Welcoming Atmosphere

    A well-trained, customer focused front of house team provides a warm welcome, reassures worried patients and confidently guides them. 
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    Temporary Cover at Busy Times 

    In times of staff absence or particularly busy periods, our front of house professionals step in and take the strain seamlessly. 
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    Best Practice Processes 

    Whether face to face or on the phone, we use best practices and behaviours to make sure every contact runs smoothly and efficiently. 
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    Assessing Service Levels 

    We analyse footfall and switchboard data to improve efficiency and service levels. A mystery guest programme evolves services to meet changing needs. 

Making a positive social impact

Sodexo has always been aiming to contribute positively to the communities in which we live and work, through every interaction. 

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Our social value pledge 

The Pledge sets out how we take care of our people, places and partners. It helps us meet commitments woven into our strategic business ambitions. 
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Reducing Health & Care emission 

Every day we work hard to support our health and care partners on their journey to Net Zero, resulting in us receiving a Level 3 NHS Evergreen status. 
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