Health & Care Soft Facilities Management Services

A Sodexo porter engaging with a patient happily while transporting the patient in their bed down a hospital corridor

Effective, safe support services designed to make life simpler for your staff and patients.

NHS Facilities Management Services

Patient Dining & Retail
Our flexible and comprehensive range of patient dining solutions provide sustainable and cost-effective services that meet your patients’ diverse nutritional needs. Developed by our dedicated dietitians, our solutions support improved clinical outcomes and experience. Innovative retail and vending solutions create real moments of respite and enable us to deliver hot and cold food 24/7 across the most complex hospital estates.
Protecta Infection Control & Prevention
Protecta is an evidence-based approach to healthcare environmental infection prevention that goes beyond simply ensuring surfaces are visibly clean. Combining the power of technology, proven processes, and fully trained specialists we tackle infection risk, safeguarding your patients, staff and visitors.
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Experiencia Patient Experience & Insights
Experiencia, our unique patient experience and insights solution, combines the personal touch with real-time data enabling you to deliver a better experience for your patients. It works by combining rich and purposeful patient conversations with improved processes to create a deeper understanding of patients’ non-clinical care needs – which can be supported in the moment.
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Hospital Portering
We’ll make sure your patients are smoothly transferred in a timely manner between your busy clinical services, wards and departments. Traczo uses a Wi-Fi based real-time location system to improve the efficiency of the portering service.
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Front of House
We’ll help you create a warm and welcoming first impression with our approachable, customer-focused and fully trained professionals. Set the tone for the best possible patient experience with a friendly and efficient front of house team that’s supported by our continuous improvement and development programme.
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Clinical Technology Management
MTS Health, our clinical technology management partner, provides independent strategic insight and tailored guidance to help healthcare providers maximise their operational and financial efficiency. Clinical outcomes are enhanced as teams are better able to choose, use and manage clinical technology more safely and compliantly.
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Security
We provide professionally managed safe and secure environments for all patients, visitors and staff. Our expertise has been developed through decades of experience managing and delivering security services in challenging environments.

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Healthcare courier services

We provide efficient, compliant and sustainable transport solutions – across a health & care estate and the community.

Whether it’s blood, medications, equipment or waste, our technological data-led service will be right-sized and adaptable - improving productivity and helping meet Net Zero targets.

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Clienttestimonial

We rely on our partners such as Sodexo to deliver our vision and we are confident their dedicated team will support us with this and we look forward to working in partnership for another four years.

Rob JepsonGroup Director of Estates and Facilities

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Using technology to improve outcomes

Technology is embedded in all services - from sophisticated digital facilities management platforms to asset tracking, we continually develop the latest solutions.

Global health expertise, alongside science & tech, deliver effective and efficient facilities management services with the best outcomes.

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Lush green trees under a clear blue sky in a serene forest setting

Our social impact pledge

The Pledge sets out how we take care of our people, places and partners. It helps us meet commitments woven into our strategic business ambitions.

Reducing Health & Care emission

Every day we work hard to support our health and care partners on their journey to Net Zero, resulting in us achieving a Level 4 NHS Evergreen status - the highest level of maturity.

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We also offer hard facilities management services for Health and Care

Explore our Health and Care Hard FM Services

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Explore other Health & Care services

Hospital facilities that support great care

NHS Facilities Management Services

Patient Dining & Retail

Protecta Infection Control & Prevention

Experiencia Patient Experience & Insights

Hospital Portering

Front of House

Clinical Technology Management

Security

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Healthcare courier services

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Keeping health and care flowing every day

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Improving staff and patient experience

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Using technology to improve outcomes

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Making a positive social impact

Our social impact pledge

Reducing Health & Care emission

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We also offer hard facilities management services for Health and Care

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NHS Facilities Management Services

Patient Dining & Retail

Protecta Infection Control & Prevention

Experiencia Patient Experience & Insights

Hospital Portering

Front of House

Clinical Technology Management

Security

Healthcare courier services

Keeping health and care flowing every day

Improving staff and patient experience

Using technology to improve outcomes

Making a positive social impact

Our social impact pledge

Reducing Health & Care emission