Experiencia | Patient Experience Management Services

Female doctor is using a tablet by a patient lying in a hospital bed

Experiencia combines human interactions with real time data for better, patient centred services.

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How does Experiencia work?

Patient Ambassador
Current patients get to speak with someone who can help make sure they have a good experience during their stay. That’s the patient ambassador – someone with the perfect combination of great listening skills, deep knowledge of hospital hotel services, and the respect of your clinical staff.
Data Collection & Actionable Insights
The Experiencia platform captures real-time data from every one of these patient conversations. You can view intuitive dashboards and analytics that show you what’s working and what’s not, making it easy to pinpoint issues and spot trends so you can focus improvement measures.
Processes
Experiencia helps create greater transparency of your processes, allowing you to optimise more effectively. It can help you design service delivery models with greater confidence, using a dataset to identify opportunities and understand the impact of potential improvements.

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Understand patient experience through data

Communicating the facilities management contribution to patient experience is essential for securing improvement initiatives.

Our free guide considers the role of facilities management in supporting patient experience, challenges you may face and how patient feedback creates actionable insights.

Download our Experiencia and patient insights guide

Hnads of a patient is interacting with a tablet

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Clienttestimonial

We’re delighted to see patient data from Experiencia. The Sodexo ambassadors have been excellent in engaging not only our patients but also our nursing teams, so they better understand cohorts’ issues and respond to individuals during hospital stays.

Acting Group Director of Estates & FacilitiesManchester University NHS Foundation Trust

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Why choose Experiencia to measure patient experience?

For your Patients 
Unearth issues during a patient’s stay so you can respond while they’re still in hospital, when it matters most. Putting things right during their stay reassures patients that their experience matters and also plays a valuable role in how they view other aspects of their care pathway. This can ease their worries, establish an understanding about their stay and shows that we see them as a person.
For your Staff
Experiencia’s rich, data-led view can support the expertise of non-clinical staff. Patient ambassadors are clinical staff’s easily accessible point of contact for a seamless patient experience. Rapidly identifying non-clinical patient needs enables clinical teams to maximise their time on delivering excellent clinical care.
For your Future
Deep and sophisticated data collection and analysis highlights trends in patient experience, showing where to target improvements. Provide stakeholders with greater evidence of the value of continual improvements using tailored reports and wider, deeper data. Build stronger evidence for investment in service improvement measures to support the business case for service improvement initiatives.

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Our social impact pledge

The Pledge sets out how we take care of our people, places and partners. It helps us meet commitments woven into our strategic business ambitions.

Reducing Health & Care emission

Every day we work hard to support our health and care partners on their journey to Net Zero, resulting in us achieving a Level 4 NHS Evergreen status - the highest level of maturity.

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Get started with Sodexo

Contact our team

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Explore other Health & Care services

Soft Facilities Management

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Hard Facilities Management

Improve Patient Experience with Experiencia

Patient experience is made up of many interactions

Introducing Experiencia, our unique patient experience platform

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How does Experiencia work?

Patient Ambassador

Data Collection & Actionable Insights

Processes

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Understand patient experience through data

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Why choose Experiencia to measure patient experience?

For your Patients

For your Staff

For your Future

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You don’t need to be working with Sodexo Health & Care

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Create the Experiencia package that’s right for you

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Making a positive social impact

Our social impact pledge

Reducing Health & Care emission

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Introducing Experiencia, our unique patient experience platform

How does Experiencia work?

Patient Ambassador

Data Collection & Actionable Insights

Processes

Understand patient experience through data

Why choose Experiencia to measure patient experience?

For your Patients

For your Staff

For your Future

You don’t need to be working with Sodexo Health & Care

Create the Experiencia package that’s right for you

Making a positive social impact

Our social impact pledge

Reducing Health & Care emission

For your Patients 

For your Patients 