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Improve Patient Experience with Experiencia

Experiencia combines human interactions with real time data for better, patient centred services. 

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How does Experiencia work?

  • Female nurse holding a tablet is talking to a patient and holding his hand

    Patient Ambassador  

    Current patients get to speak with someone who can help make sure they have a good experience during their stay. That’s the patient ambassador – someone with the perfect combination of great listening skills, deep knowledge of hospital hotel services, and the respect of your clinical staff.
  • Hands of a staff member is checking patient data by the patient in hospital bed

    Data Collection & Actionable Insights 

    The Experiencia platform captures real-time data from every one of these patient conversations. You can view intuitive dashboards and analytics that show you what’s working and what’s not, making it easy to pinpoint issues and spot trends so you can focus improvement measures.
  • Female patient is eating in her hospital bed, holding a spoon

    Processes 

    Experiencia helps create greater transparency of your processes, allowing you to optimise more effectively. It can help you design service delivery models with greater confidence, using a dataset to identify opportunities and understand the impact of potential improvements. 

Understand patient experience through data 

Communicating the facilities management contribution to patient experience is essential for securing improvement initiatives. 

Our free guide considers the role of facilities management in supporting patient experience, challenges you may face and how patient feedback creates actionable insights. 

Download the Guide
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Client testimonial

We’re delighted to see patient data from Experiencia. The Sodexo ambassadors have been excellent in engaging not only our patients but also our nursing teams, so they better understand cohorts’ issues and respond to individuals during hospital stays. 

Acting Group Director of Estates & FacilitiesManchester University NHS Foundation Trust

Why choose Experiencia to measure patient experience? 

  • Female visitor chatting with senior female patient and her partner in hospital room

    For your Patients  

    Unearth issues during a patient’s stay so you can respond while they’re still in hospital, when it matters most. Putting things right during their stay reassures patients that their experience matters and also plays a valuable role in how they view other aspects of their care pathway. This can ease their worries, establish an understanding about their stay and shows that we see them as a person.
  • Hands of a doctor is using a tablet

    For your Staff 

    Experiencia’s rich, data-led view can support the expertise of non-clinical staff. Patient ambassadors are clinical staff’s easily accessible point of contact for a seamless patient experience. Rapidly identifying non-clinical patient needs enables clinical teams to maximise their time on delivering excellent clinical care. 
  • A couple seated on a hospital bed, showing support and care for each other during a difficult time

    For your Future 

    Deep and sophisticated data collection and analysis highlights trends in patient experience, showing where to target improvements. Provide stakeholders with greater evidence of the value of continual improvements using tailored reports and wider, deeper data. Build stronger evidence for investment in service improvement measures to support the business case for service improvement initiatives.

2021 

YouGov research commissioned by Sodexo Health & Care revealed importance of the patient experience. 

93% 

Patients believe positive hospital experiences help them get better quicker & leave hospital sooner. 

87% 

Patients say the quicker an issue is resolved, the more likely patient experience would be improved. 

Making a positive social impact 

Sodexo has always been aiming to contribute positively to the communities in which we live and work, through every interaction. 

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Our social value pledge  

The Pledge sets out how we take care of our people, places and partners. It helps us meet commitments woven into our strategic business ambitions.
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Reducing Health & Care emission 

Every day we work hard to support our health and care partners on their journey to Net Zero, resulting in us receiving a Level 3 NHS Evergreen status. 
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