A porter pushing a trolley and smiling, there’s another porter in the background walking behind him

Hospital Portering Services

Our hospital portering services provide the best non-clinical care for a great patient experience. 

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Sodexo portering services 

  • A nurse is kneeled down by a female elderly patient in a wheelchair, both smiling

    Wheelchair Management 

    Our real-time wheelchair management and tracking services provide 24-7 asset protection to ensure your patients are always able to be where they need to be. With our anti-theft promise, you even get the reassurance of free replacements should any wheelchairs get stolen or go missing. 
  • A pair of hands holding a tablet

    Digital Patient Tracking with Traczo 

    Traczo enables you to match porters to your list of requirements and patient demand. Tasks are automatically allocated to the nearest porter, reducing response times and ensuring the most efficient use of clinical time. Syncing your whole team helps to transform workflow.  
  • A hand interacting with a screen, there’s a male worker wearing headphones in the background

    Digital Mailroom & Package Management

    You can electronically track items from receipt to delivery. Sodexo’s innovative on-site digital mailroom solution scans and provides seamless access to direct print outbound mail, delivering the efficiencies of centralised mail services. 

Delivering outstanding patient care with Traczo 

Sodexo improved portering productivity by 20% at North Devon District Hospital with the introduction of Traczo, an innovative portering management solution that uses a Wi-Fi based, real time location system. 91% of porters found that it allocated tasks more fairly and allowed them to focus on better patient care. 

Download our case study to see how we reduced patient delays and increased portering tasks by 26.1%.  

A nurse is smiling and looking down at a female patient in a wheelchair

After using Traczo, I can’t think of going back to our old system. It increased our workflow and enabled us to use the porters more effectively and efficiently. It has made such a vast improvement not just for the department but also our patients.  

Jude RoomeSuperintendent Radiographer, North Devon District Hospital

95% 

Patients feel well looked after by their Porter based on Sodexo’s 2023 patient surveys. 

26.1% 

Increase in completed tasks against the previous year with Traczo at North Devon District Hospital. 

20% 

Increase in porter’s productivity with Traczo at North Devon District Hospital. 

Making a positive social impact

Sodexo has always been aiming to contribute positively to the communities in which we live and work, through every interaction.  

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Our social value pledge 

The Pledge sets out how we take care of our people, places and partners. It helps us meet commitments woven into our strategic business ambitions.  
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Reducing Health & Care emission  

Every day we work hard to support our health and care partners on their journey to Net Zero, resulting in us receiving a Level 3 NHS Evergreen status.  
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