Powering service efficiency

Hospital teams are facing growing pressure as demand for care continues to rise, yet budgets and resources are struggling to keep pace. Quality of care, patient safety and experience all need to be maintained, but doing more with less has become an everyday reality.

Sodexo is responding to the need, identifying and driving efficiencies across our food and FM services to streamline operations, reduce costs and free up teams to focus on patient care.

Healthcare
Published on Jul. 24, 2026

Smart healthcare solutions that deliver service efficiency

We’ve seen the opportunities to deliver health and care FM services in a more connected way, and have put smarter solutions at the heart of our strategy. By listening to the pressures clients and clinical teams are under – cost, productivity and patience experience – we’ve made our operations smarter to lighten that load.

We know it’s working. Our clients are telling us so.

See how service efficiency is having an impact on healthcare

Smarter, more efficient ways of working are making a tangible impact in hospitals, helping clinical teams to focus on patient care.

AI-enabled Insights360 platform for 24/7 performance MI

Transparent, collaborative platforms form the bedrock of our service efficiency drive. We can’t work smarter if we’re working in silos.

Sodexo’s Insights360 platform is custom designed for the healthcare setting to fuel smarter joint-decision making. Using cutting edge technology it transforms streams of fragmented data into meaningful analysis, highlighting key findings and areas for improvement.

From patient dining, cleaning and retail to maintenance, portering and security, Insights360 gives healthcare leaders a monthly report of all core service KPIs.

Need to compare cleaning scores against national standards, maintenance performance, portering responsiveness or patient experience feedback? Insights360 does it all, in one single platform.

Visibility, action and efficiency all in one place, in real time

Insights360 takes the guesswork out of analysis, spotting trends and allowing users to filter information into key focus areas to see what’s working and what needs improving. Built-in AI, powered by Microsoft CoPilot, compiles data into concise summaries and action plans.

AI-powered asset management system Xempla

Managing thousands of assets across clinical facilities is a constant balancing act. Despite digitisation and ‘smart’ systems, estates teams still face deep-rooted issues that affect performance and patient safety. Risk of asset failure, managing workflows, energy use and fragmented data can all have a negative impact.

We’ve opted for an intelligent and collaborative asset performance management software called Xempla, which uses powerful AI agents to help operational and maintenance teams make smarter decisions for increased efficiency, sustainability and cost savings. Our solution is designed to help avoid critical asset failure and downtime, reduce energy consumption and optimise maintenance workloads and performance.

Any electrical or mechanical asset that is streaming operational data can be integrated with Xempla and the system complements existing software. Xempla has so far prevented 137 early lifecycle events and 112 critical asset outages, delivering greater efficiency as fewer procedures were cancelled or rescheduled.

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Award-winning asset management software powered by AI

Xempla detects and triages performance issues, critical faults and energy inefficiencies, predicts failures and priorities actions. The result is an intuitive workflow plan that reduces downtime and energy costs.

Find out more with Xempla

Promotional graphic for Sodexo’s Smarter Asset Management solution. A maintenance worker wearing a high-visibility jacket and hard hat uses a tablet beside blue industrial equipment. The image includes digital asset labels and inventory indicators, highlighting technology-driven asset tracking, maintenance, and operational efficiency. Visible text reads “Smarter Asset Management” and “An AI Powered Integrated Solution.”

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Patient portering powered by technology with Traczo

Traczo, our wifi-based portering management system has improved porter productivity by 26%.

Many healthcare providers still rely on helpdesk calls, manually allocated tasks and two-way radios to manage portering services. Switching to a digital system brings benefits to clinical teams, patients and porters themselves, cutting through the delays, unnecessary wait times, lengthy admin and data inaccuracy.

Sodexo’s chosen system, Traczo, uses a WiFi-based real-time location system to improve the efficiency of the portering system. Traczo digitises the end to end task management and allocation process, making it easy for clinical teams to request a porter electronically on a computer or tablet. Tasks are then automatically allocated to the nearest porter and can be tracked and escalated in real time.

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Transforming porter productivity: Traczo gets results

Implementing Traczo can transform porter productivity. In our initial trial, the system led to a 20% increase and a 14% improvement in response times. Hear more from Anand Surana, co-founder of ICEGEN, the company that created Traczo.

These systems combine data, scale, innovation and expertise to help health and care providers respond to growing demand while building a resilient, future-ready services. Because service efficiency means smarter food and facilities management, delivering better care, today and tomorrow.