In healthcare environments, that role is especially complex: safety is not just about responding to incidents, but about protecting patients, service users and colleagues with dignity, confidence and care.
Head of Security at Sodexo UK & Ireland, Jane Farrell, reflects on why restraint reduction matters, why restrictive practice should never be the default, and how investment in specialist training is helping Sodexo build safer environments where people feel protected and supported.
In probation settings, security officers are often the first people individuals encounter when accessing support services. While maintaining safe and secure environments remains a core part of the role, today's security professionals are increasingly called upon to support vulnerable individuals, de-escalate challenging situations and respond to emergencies when seconds matter.
On International Security Officers' Day (24 July), Conor Murphy, De-escalation Guard at Redfern Probation Office, Sodexo UK & Ireland, reflects on the importance of supporting people through difficult circumstances and the life-saving incident that reinforced why he chose a career in security.
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Security professionals are often seen as the people who respond when something goes wrong. But increasingly, the role is just as much about creating positive experiences, supporting people and helping organisations build safe, welcoming environments.
On International Security Officers' Day (24 July), Jillian Mackinnon, Cluster Security Manager and a Sodexo colleague of 10 years, reflects on her career in security, the importance of customer service and safeguarding, and why the profession is ultimately about protecting people.
On International Security Officers' Day (24 July), Kyle Karim, Senior Controller at the Sodexo Security Control Centre and recipient of the 2026 ACS Pacesetters Officer of Distinction Award, reflects on why empathy, communication and sound judgement remain at the heart of effective security.
On International Security Officers' Day (24 July), Jamie Young, Security Officer with more than 16 years of industry experience, reflects on a career dedicated to protecting people, supporting those in need and maintaining safe environments.
From responding to medical emergencies and de-escalating difficult situations to embracing new technologies that enhance lone worker safety, he shares why teamwork, professionalism and a commitment to helping others remain at the heart of the security profession and the service Sodexo provides every day.
On International Security Officers' Day (24 July), Samantha Dray and Victoria Percey, Intelligence Analysts at HMP Bronzefield, share how two decades of service have led them to play a vital role in protecting the public and maintaining safety within Europe's largest female prison.
Helping keep prisoners, staff and visitors safe while reflecting the commitment at the heart of Sodexo's justice services.