Go to content Go to the main menu Go to search

Outcomes

We commit to providing public services that are value for money and achieve the best possible outcomes for Government and their service user through ethical business principles.

Make a public sector services enquiry
Make a government contract enquiry
Download Sodexo's public service pledge 
 

We pledge to help Government conduct early market engagement by providing insight into best practice across our segments.

We aim to demonstrate, through case studies, site visits and client feedback, how we are providing a high level of service and delivering additional value to clients and having a positive impact on the communities where we operate.

We will support pilots and develop solutions for new programmes in collaboration with public sector clients.

 

We pledge to ensure that our public sector contracts undergo an independent satisfaction and expectation review.

We conduct ‘Voice of the Client’ surveys with all our clients annually and ‘Fresh Eyes Reviews’ with key clients every three years to ensure that we are meeting our clients’ needs and making relevant changes where needed.

We will provide key performance information on our major contracts to the Government in alignment with the Government’s intention to publish KPI data on inhouse service performance.

We conduct ‘Voice of the Client’ surveys with all our clients annually and ‘Fresh Eyes Reviews’ with key clients every three years to ensure that we are meeting our clients’ needs and making relevant changes where needed.

We will provide key performance information on our major contracts to the Government in alignment with the Government’s intention to publish KPI data on inhouse service performance.

 

We pledge to abide by our Business Integrity Code and will not tolerate any practice that is not born of honesty, integrity and fairness where we do business and through our supply chain.

Sodexo publishes its Ethical Principles, Business Integrity Code and Modern Slavery statement on its website.

As a strategic supplier to Government, we conform to the Government’s Supplier Code of Conduct.

All our suppliers are required to conduct business with the highest ethical, social and environmental practices as defined by our Supplier Code of Conduct.

We have a whistleblowing policy in place so that employees can raise any concerns about wrong doing in the workplace.

 

 

Return to Public Service Pledge home page

 

 

How can we help?