Managing surge volumes

We understand maintaining an efficient operation as you work through the surge of Covid-19 is key, whilst continuing to improve the experience for patients at each of your hospitals. 

With vast experience across private and public healthcare organisations in the UK and globally, we combine evidence-based science and global healthcare expertise to help you achieve your outcomes. 

Now more than ever we know that as patient numbers surge the need for a trusted at scale partner to be by your side is so important.

Our teams work alongside you to support in a range of ways:

Improving Patient Experience

patient in bed with nurse

We know delivering continuous improvements to the patient experience is key for your organisation. Our unique Experiencia platform has been developed to improve bedside patient engagement. It feeds data and insights into a real-time MI dashboard to predict issues, so hospital staff can solve them before they become problems.

Critically, these moments of engagement with patients have a direct impact on experience and perception of your brand, allowing immediate resolution of any problems or concerns and giving your management teams rapid insights into satisfaction levels as they emerge.

We also can provide Patient Ambassadors to assist with the delivery of Experiencia at each site, providing additional capacity to support your care teams.

Demand management and patient flow

Balancing resources and patient demand, while maintaining the highest standards of care places real demand on your clinicians. We remove the responsibility of managing operational issues, allowing your team to focus on patient care.

We can support communication with patients to ensure they arrive at the hospital promptly, and our portering service gets them to the theatre on time.

We can also assist with capacity and can support the discharge and hospital to home journey. Our large in-home care team can work with your organisation to ensure a smooth transition home and ongoing care.

Infection prevention

A sudden influx of patients can place real pressure on your people, provision and facilities. Larger numbers of people can also increase the risk of infection. 

Protecta is Sodexo’s evidence-based solution for cleanliness and infection prevention. Protecta brings together the power of our highly-trained teams, science and technology tools, along with the disinfection and cleaning products selected based on efficacy and relevance to risk level for each setting – all helping you manage surges in demand, and reducing the risk of hospital contracted patient infections and delayed discharges.

Nutrition and moments of enjoyment

patient mealOur food plays a vital role in assisting recovery and maintaining health and wellbeing, but importantly moments of enjoyment throughout the day. We’ll help you deliver the nutrition your patients need, at scale. So, you can improve clinical outcomes, enhance the patient experience and drive operational costs down.

Our menus are designed by healthcare dietitians and are clinically-led and evidence-based with supporting nutritional analysis and allergen data.

We provide a range of meals to suit all client needs, from our prestige and plated food menus, through to a wide selection of bulk menus to be used as an when you need them as you experience surge cohorts. 

Staff wellbeing

A happy, healthy and well-motivated workforce is a real asset, and one of the cornerstones of high-quality care. We work with you to take care of your people, make them feel valued and provide practical everyday support.

We help to incentivise excellence and reward members who go the extra mile, using a ready-made benefits solution. 

Our Circles concierge service helps employees’ to quickly take care of their personal day-to-day needs, online or over the phone. So, they can concentrate on delivering patient care. 

Contact us

Please get in touch if you think we may be able to help you, we would be delighted to have an initial discussion with you and your teams to understand your needs and consider how we can play our part.

For more information call 0191 481 3809 or complete the form below

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Sodexo says no to plastic

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